Soteldo Psychotherapy 

At Soteldo Therapy, we reserve the right to permit the Client to settle Fees via debit or credit card transactions, also known as "charging" the Client. Should the Client opt for card payment, it is understood that the Client must furnish Soteldo Therapy with an authorized credit card name, number, expiration date, and valid debit authorization to facilitate the collection of applicable Fees stipulated in this Agreement.

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By granting Soteldo Therapy authorization to charge a credit or charge card, the Client consents to Soteldo Therapy or its designated representatives or agents automatically continuing to charge the specified card (or any subsequent replacement credit card).

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Should the Client's credit card fail to fulfill the payment obligations to Soteldo Therapy, Soteldo Therapy reserves the sole discretion to potentially terminate or suspend the Client's access to any Services provided. Please note that each session's charge is processed before the session commences.

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Thank you for your cooperation in aligning with our Credit Card Payment Policy.

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Should you have any queries or require further clarification, please do not hesitate to contact us.

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Reschedule/Cancellation/No Show Policy 

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Soteldo Therapy adheres to a 48-hour cancellation/rescheduling policy. If a client reschedules or cancels within this timeframe, the card on file will be charged, or the client will be invoiced for the full session amount unless a valid emergency/hospital doctor's note is provided (Documentation Required).

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Please note that no exceptions or alternative arrangements are permitted under this policy.

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Kindly anticipate a reminder for our upcoming appointment. By receiving this notification, you confirm your understanding and acceptance of the scheduled session, thereby recognizing the enforcement of this stringent policy. This practice is maintained to ensure uniformity and to prevent any potential discrepancies that may be questioned during audits.

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Thank you.